Frequently Asked Questions
Common questions and answers about Cafora Host Minecraft server hosting.
General
What is Cafora Host?
Cafora Host is a Minecraft server hosting provider offering managed game servers with DDoS protection, an intuitive control panel, and global infrastructure.
Where are Cafora servers located?
Current MY-L (Lite) servers are hosted in Malaysia. Additional locations will be available with future plans.
What DDoS protection does my server have?
All Minecraft and SFTP traffic is scrubbed at the TCPShield Sentry entry point, while panel and API traffic goes through Cloudflare Tunnel. The origin IP does not serve Minecraft or SFTP directly. See DDoS Protection.
What server types does Cafora support?
Cafora supports Paper, Purpur, Spigot, Fabric, Forge, NeoForge, Vanilla, and modpacks. See the Minecraft section for details.
Server Management
How do I connect to my server?
Your server address is shown in the Pterodactyl Panel. Enter it in Minecraft's multiplayer menu. See Connecting to Minecraft.
Which ports can I use?
Cafora opens and protects the 25565–25577 (TCP) range. See Ports.
How do I transfer files over SFTP?
Use sftp.caforahost.com on port 2022. See SFTP Access.
How do I install plugins?
Upload plugin JAR files to the /plugins folder using the File Manager or SFTP, then restart your server. See Plugins guide.
How do I create a backup?
Use the backup feature in the Pterodactyl Panel or enable automatic backups. See Backup overview.
How do I change my server version?
In the dashboard, go to Settings, select a new server version, and restart. See Server Versions.
Performance
My server is lagging. What should I do?
- Check TPS with
/tps2. Run a Spark profile 3. Review optimization tips 4. Check your resource usage.
How many players can my server handle?
This depends on your plan, server software, installed plugins/mods, and world configuration. Check your resource usage patterns and upgrade if needed.
Do I need to pre-generate my world?
Yes, for any server with more than a few players. Pre-generating prevents lag during exploration. Use Chunky or similar tools.
Billing
Can I upgrade my plan later?
Yes. See Upgrading Your Plan.
Can I get a refund?
Refunds are evaluated case by case. See the Refund Policy.
What happens if I do not renew?
Your server will be suspended after the billing period ends. Data may be deleted after a grace period. See Cancellation.
Support
How do I contact support?
Visit store.caforahost.com and use the support options available in the dashboard or website.
My server crashed and I cannot fix it.
Check server crashes troubleshooting. If unresolved, contact support with your crash report and server logs.